Legal

Privacy Policy

Last updated: September 25, 2026

This Privacy Policy explains how Mrs. Shoe ("Mrs. Shoe", "we", "us" or "our") collects, uses, shares and protects information about you when you visit our website, submit an inquiry form, call us, text us, or use our shoe cleaning, repair and restoration services.

1. Information we collect

Information you give us. Your name, email address, mobile phone number, the service you're interested in, and the details you type into our inquiry form or share by phone, text or email.
Consent records. When you check a box to receive text messages, we record the exact consent language shown to you, the page you submitted it from, and the date and time — so we can demonstrate that consent was freely given.
Service records. Details about the items you bring in, work performed, pricing, and payment status.
Technical information. Standard web server information such as IP address, browser type and pages viewed, used to keep the site secure and working.

2. How we use your information

To respond to your inquiry and provide a quote.
To perform the services you request and let you know when your items are ready.
To send you service-related messages by email, phone or SMS text message.
To keep records required for accounting, tax, warranty and legal compliance.
To protect against fraud, abuse and security incidents.

3. SMS text messaging and mobile information

We collect mobile phone numbers online through webforms. Our online contact and inquiry form at https://mrs-shoe.com/contact provides a separate, optional SMS consent checkbox that is unchecked by default. Providing a phone number or submitting a form alone is not consent to receive texts. You may submit an inquiry without opting in.

If you provide your mobile phone number and check the consent box, you agree to receive text messages from Mrs-Shoe (Mrs. Shoe) at that number. These are conversational service messages only — about your inquiry, quote, order status, readiness and pickup. We do not send marketing or promotional text messages.

Consent to receive text messages is not a condition of purchase of any goods or services. Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out, or HELP for help. You may also opt out by emailing info.mrsshoe@gmail.com or calling (352) 320-3278. Carriers are not liable for delayed or undelivered messages.

No sharing of mobile information

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories mentioned above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. Mobile opt-in data and consent are never sold, rented or shared for anyone else's marketing.

4. How we share information

We share personal information only in these limited situations:

Service providers. Vendors who operate our website, store our data, or deliver our messages and emails on our behalf. They may use the information only to perform those services for us — and, as stated above, mobile opt-in data and consent are never shared for third-party marketing.
Payment processors. To take payment for services.
Legal requirements. When required by law, subpoena or to protect our rights, safety or property.

We do not sell your personal information.

5. Data retention

We keep inquiry and service records for as long as needed to serve you and to meet legal, tax and accounting obligations. Records of SMS consent and opt-out requests are retained for at least four years, as recommended for compliance with telephone consumer protection rules.

6. Security

Inquiries submitted through this website are transmitted over an encrypted connection and stored in an access-controlled database. No method of transmission or storage is perfectly secure, but we take reasonable measures to protect your information.

7. Your choices and rights

Opt out of text messages at any time by replying STOP.
Unsubscribe from marketing emails using the link in any such email.
Request a copy, correction or deletion of the personal information we hold about you by contacting us below. Depending on where you live, you may have additional rights under state privacy laws.

8. Children's privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from them.

9. Changes to this policy

We may update this Privacy Policy from time to time. The "last updated" date above shows when it was last revised. Material changes will be posted on this page.

10. Contact us

Mrs. Shoe
4081 CR 106, Oxford, FL 34484
Phone: (352) 320-3278
Email: info.mrsshoe@gmail.com